Overview:

FinteqHub continues to expand the team and is looking for Technical Account Manager. We need a true, experienced and accomplished professional who shares our culture and values.

About Product:

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.
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Purpose of the role:

Example:

The purpose of this role is to ensure the product meets business objectives and client needs through strong technical expertise, proactive problem-solving, and cross-team collaboration.
The role is responsible for maintaining product quality and reliability by investigating and resolving technical issues, supporting product enhancements, and providing tailored technical guidance to clients.

Key responsibilities:

• Tech support: Second line investigation of issues, testing, reproducing, searching documentation and describing technical tasks for development

• Product Customisation: Help merchants tailor our solutions to their specific needs, setup required routings strategies, gather analytics, provide experienced advices

• Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams

• Project Coordination: Manage task lifecycles, prioritise objectives, and ensure timely, high-quality deliveries

Required Experience:

• English Proficiency - Upper Intermediate or higher

• Presentation skills - Confident leading calls, demonstrations, and presentations

• Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc

• Proficient with Postman including scripts, tests, and so on (or analogs)

• Advanced usage of AI tools. • Proactive mindset with a commitment to delivering results

Nice to have:

• Russian Proficiency - Upper Intermediate or higher

• Hands-on experience with payment systems providers (cascading, 3DS, etc)

• Prior experience in technical support

• Coding knowledge - ability to build a simple HTTP client (any language), create an API signature script

• Familiarity with ELK stack or similar logging/monitoring tools

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events
  

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.