Overview:

FinteqHub continues to expand and is looking for a Business Account Manager to join the team.
We are looking for a client-oriented and commercially minded professional who is confident working with payment products and data, building long-term partnerships, and contributing to the growth of a complex FinTech product.

Purpose of the role:

In this role, you will be responsible for managing and developing relationships with FinteqHub clients, ensuring stable payment performance and sustainable business growth.
You will act as a trusted partner for merchants, combining account management expertise, deep understanding of payment infrastructure, and data-driven insights to support clients throughout their lifecycle and help them scale across markets, payment methods, and products.

Key responsibilities:

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution.

• Support clients' life cycle: monitor payment stability and help optimize processes and key performance indicators.

• Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance.

• Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions.

• Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products.

• Collaborate with internal teams to resolve client needs and improve the overall service.

• Track trends and changes in the payment industry and use this knowledge to advise clients.

• Maintain client documentation and reporting, and track account status and action items.

Required Experience:

• 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring.

• Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.

• Strong communication and presentation skills; ability to work with multiple stakeholders.

• Analytical mindset and experience working with payment statistics and performance metrics.

• Ability to manage multiple clients in a fast-paced environment.

• Proactive, results-driven, with a high standard of customer service.

• English language C1-C2.

Nice to have:

• Experience with international clients and cross-border payments.

• Experience with CRM systems and analytics tools.

• Additional foreign languages.

Our Benefits:

• Full-time work opportunities

• Private insurance

• An additional Day Off (1) per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with native speakers

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events